Returns & Exchanges are accepted for:

1. Wine Pro members only.
2. Spoiled wine or unopened bottles with damaged enclosure within 30 days of purchase.

Returns & Exchanges require:
The original receipt, and bottles must be at least 80% full at the time of return.

We do not offer free Returns & Exchanges when:

1. You have damaged the product
2. You are requesting a Return or Exchange (including spoiled wine) 31 days or more from your original purchase date
3. You would like to exchange the order remotely, in which case the customer are responsible for the shipping costs of returning the items to Wine Pro. The customer may also be responsible for shipping costs to send replacement wines to their delivery address.
4. You are unable to provide your original receipt of sale

The following conditions apply:

1. Any unopened return/exchange product must be returned in its original condition and following criteria above within 30 days in order to allow the exchange (For open wine bottles, they must be at least 80% full)
2. If the alternative exchange item is higher in value, you must pay for the difference in amount